On The Line: Patient Access in UK Primary Care

On The Line: Patient Access in UK Primary Care

Telephone triage is increasingly being used as a means to access healthcare, our survey of 1,195 GPs, nurses and practice managers found. With questions targeted at understanding the attitudes of healthcare providers at the individual level as well as activity at the practice level, this survey provides an insight into the subjective experiences of healthcare providers as well as trends in access across general practice.

Over 56% of practices used some form of telephone triage, and this seemed to be considered a convenient and efficient way of providing healthcare with 95% of respondents rating it as either ‘moderately’ or ‘extremely’ successful. However, the quality of telephone triage provided could be called into question, with close to half of providers (48%) having received no training in telephone triage. Furthermore, 13% of respondents said receptionists without a medical background were involved and that a large handful of that group did so without any training in telephone triage or help from a nurse or doctor.

The report includes a foreword from Dr. James Kingsland, president of the National Association of Primary Care, commentary from practices managers as well members of representative bodies such as the British Medical Association to further shed insight on the statistical findings.

Download the report here:  On The Line: Patient Access in UK Primary Care



Betting on Google Glass for surgeons pays off big time for Austin startup

October 29, 2013 4:26 pm by 

Kyle Samani’s Pristine.io is growing at fast pace.Samani presented at DEMO earlier this month andwon a DEMO God award. The company has raised $350,000 so far and is looking for another $100,000. One pilot project of the Glass software for surgeons has started and another will launch soon.

The first pilot was at UC Irvine Mecical Center few weeks ago, testing the Glass software during in-patient and out-patient surgeries in several settings, including the ICU and emergency room. Samani said at the DEMO that the results have been positive.

“Doctors are happy because they are not wasting time running around, nurses are happy because they’re not waiting on their doctors, patients are getting a better, faster, safer experience,” he said.

Samani said that another pilot project will be starting shortly at Banner Health, the largest healthcare provider in the southwestern US with 40 hospitals under management.
Here is an update from the company blog:

We’ve built and are actively testing a HIPAA compliant, first person, audio and video streaming solution called Pristine EyeSight. We’re streaming from Glass to any authorized device on the hospital’s network.

We solve the problem of ‘Can you come over here and look at this?’ This is a profound concept with a diverse set of use cases throughout virtually every avenue of care.

In addition to EyeSight, we’ve also built Pristine CheckLists. They are, as the name suggests, HIPAA compliant checklists on Glass. They’re driving patient safety and operational efficiency. They’re being tested at UC Irvine throughout perioperative settings. In time, we believe we’ll implement checklists throughout the hospital. They’re useful in situations in which the cost of being wrong is high.

We publicly unveiled these apps to the world on stage at the DEMO conference on October 17th.

While I’ve been jumping from GlazedCon to Health 2.0 to the American College of Surgery to the American Society of Anesthesiology and to DEMO, Mark and Patrick have been doing the real work: piloting our software in live patient care environments with the doctors and nurses at UC Irvine Medical Center. We’ve been testing in inpatient surgery, outpatient surgery, the ICU, and the GI lab. We’re still identifying the use cases and opportunities for these technologies throughout the hospital. There are so many to be tackled. Initial responses have been positive from almost everyone at Irvine, even though the product has a long ways to go.

Over the next few months, we’re going to continue refining the product and user experience based on real-world feedback. Although the apps are functional today, there’s an enormous amount of work to be done to deliver a world class user product. The devil is in the details.

Read more: http://medcitynews.com/2013/10/255855/#ixzz2jCowebfS

Pioneering Scottish healthcare institute launched

Date: 29 October 2013
Source: Scottish Enterprise Press Centre

Now there’s even more opportunity for collaboration with healthcare innovators as Scotland’s Digital Health Institute launches.


Innovative efforts to use technology to improve healthcare have been given a big boost with the opening of the new Digital Health Institute in Edinburgh.

With £11 million of funding from the Scottish Funding Council, it’s going to be the focus for collaboration between leading health and care operators and technology businesses across Europe, the United States and Asia.

The Institute’s role is to speed up research and development to produce innovative new technologies that will transform the quality of people’s lives, all with an eye on helping Scotland become an exporter of world-leading healthcare products and services.

With Scotland’s market for digital heath and care estimated to grow to between £0.5 and 1 billion over the next 5 to 10 years, and the Europe-wide market to as much as £70 billion over the same timeline, the ambition for this project is to help businesses based in Scotland to access at least 10% of this Europe-wide market. Not an inconsiderable sum.

The Institute and its partners will offer facilities to develop and test new ideas, plenty of opportunities for collaboration, and support to bring products to market.

At the launch, attended by representatives from Samsung Electronics, IBM, Philips, Deutsch Telekom Celesio, Continua Health Alliance and Lockheed Martin, Professor George Crooks, Chairman of the Digital Health Institute and Medical Director, NHS 24 said: “We already have a number of exciting projects underway and we will see the number increase further now that we are officially open for business.”

Scottish Enterprise and Highlands and Islands Enterprise are supporting the development of the DHI, as well as Scotland’s other innovation centres.

Background information on DHI is available from http://www.dhi-scotland.com