BCS Health Scotland Conference 2010

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22nd and 23rd September 2010

Glasgow Science Centre www.glasgowsciencecentre.org

Giving you advance notice that our conference this year will be the biggest and brightest yet! We are staging this event at the prestigious Glasgow Science Centre where you not only have great views over the Clyde and City but complementary entrance to the fun science exhibits. The futuristic building mirrors BCS Health Scotland’s innovative and forward looking approach..

We have three themes this year which are quality, innovation, and efficiency.

Keynote speakers include:

Matthew Swindells, former CIO Connecting for Health, and chair BCS Health

Rikard Lovstrom from Sweden to talk about their National Patient Overview project and eHealth strategy

Dorothy Whittick from Canada talking about the Canadian Health Infoway national developments and a Wellness project in Alberta

Brian Robson from Scotland on the Quality theme and his experiences from the USA.

PRESENTATIONS INVITED – Do you have something interesting to present in one of our themes ?

To get in touch please use the contact form

Exhibitions confirmed include:

AtosOrigin Alliance Emis
INPS Intersystems
Microtech Support Orion Health
Voice Technologies and many more in the pipeline

Exhibitors are staging a social networking evening after the first day events so look out for a fun time as well as stimulating and thought provoking discussions.

If you would like to Exhibit please contact Neil Campbell using the contact form

NHS Scotland eHealth Awards!

An exciting new departure will be the ‘NHS Scotland eHealth Awards!’.  These awards are given to winning NHS teams for three categories sponsored by BCS and Scottish Government, look out for an announcement in the next few weeks.

Scots doctors raise concerns over the competence of NHS 24 nurses

GPs hit out at NHS 24 nurses who ‘haven’t seen a patient in years’

GPs are concerned that some patients who use NHS 24
GPs are concerned that some patients who use NHS 24 are being sent unnecessarily to hospitals

Helen Puttick

Published on 7 Mar 2010

Concern that nurses who have had no face-to-face dealings with patients for years are working for the helpline NHS 24 are being raised by Scottish doctors.

GPs are expected to condemn the use of nurses with no recent experience of meeting patients to assess people over the telephone, at a major medical conference later this week.

Dr Georgina Brown, who has flagged-up the issue to the British Medical Association Scotland, said she worked alongside NHS 24 nurses at the Scottish Flu Response Centre. She felt they did not have the confidence to advise patients to look after themselves at home because they had not dealt with the sick, in person, for some time.

She said nurses would send people to hospitals or out-of-hours centres when they did not need medical treatment.

Dr Brown, a GP from Springburn in Glasgow, said: “They are an extremely committed group of nursing staff but a lot of them had not seen a patient in years and I felt it was inappropriate.

“If they spent even half their time in practice and the other half doing NHS 24 that would be more appropriate. Telephone triage is very difficult.”

Dr Brown said she was far more likely to give patients self care advice while her NHS 24 colleagues were more likely to refer them to another part of the health service. She said: “It is because they are following this strict algorithm [of computerised questions] and because they are not used to seeing patients on a daily basis.

“I feel over a period of time, if you do not see patients regularly you lose that level of confidence and clinical skills.”

NHS 24 nurses have a minimum of two years post-graduate experience and the majority are higher-grade nurses who have worked for at least three years outside the helpline, preferably with NHS community or hospital services.

Dr George Crooks, medical director for the helpline, said the call centre nurses were given opportunities to rotate into other clinical areas and many did hold positions in other parts of the health service, such as A&E departments. He added that a review had shown it did not make any significant difference to a patient’s outcome if they spoke to an NHS 24 nurse or GP.

Click the link for more on GPs, nurses and NHS 24

More patients may be treated at home by paramedics

Published Date: 18 February 2010

By Lyndsay Moss

Health Correspondent

MORE patients calling an ambulance in Scotland could be treated at home by paramedics rather than going to hospital, a report on the future for the service reveals.

The “strategic vision” for the Scottish Ambulance Service (SAS) over the next five years suggests more conditions could be treated without going to hospital, reducing trips to busy A&E departments.

At present, conditions that can be dealt with by paramedics at home under so-called “see and treat” guidelines are panic attacks, fainting, minor head injuries, fitting and epilepsy, diabetes and asthma. The report also said the service would work with “vulnerable” rural communities to improve the services they received, including more home care.

The SAS said it would develop a new system with NHS 24 and local out-of-hours providers to make sure patients got through to the right service they needed, after its consultation suggested widespread public confusion.

It comes after The Scotsman revealed last week that doctors were increasingly concerned the NHS will not be able to cope with rising demand for emergency out-of-hours services.

The report, which follows a lengthy public consultation, looks at plans to improve the care given to patients from 2010 to 2015.

Demand for ambulances is growing every year. Between 2003-4 and 2008-9, call-outs went up 35 per cent, with a 41 per cent rise out of hours. At the same time, more patients are being treated in Scottish A&Es. This year, it is expected they will deal with more than 1.6 million patients.

Click the link to read more about The “strategic vision” for the Scottish Ambulance Service (SAS)

NHS 24 teams up with Scottish Centre for Telehealth to give patients web access to consultants

Carolyn Churchi

Published on 2 Oct 2009

Patient with  telehealth webcam
Patient with telehealth webcam

Patients across Scotland will be able to see a consultant over a webcam and have their symptoms assessed ­electronically as part of a move to roll out the use of new technology in the

health service.

People in rural areas of Aberdeenshire and in Orkney are already using the technology at their GP surgery or community hospital to seek advice from doctors at Aberdeen Royal Infirmary.

Now the Scottish Centre for Telehealth will be integrated into NHS 24 to expand the use of technology in patient care across the country, and to allow experts to treat patients’ conditions from afar.

Health Secretary Nicola Sturgeon said: “New technology offers some incredibly exciting possibilities for ­giving people better access to healthcare in the 21st century.

“The Scottish Centre for Telehealth has already been helping individual NHS boards devise ways of using technology to reach out to patients in our more ­isolated areas, and those with ­

mobility issues.

“But by integrating it within NHS 24, we can ensure that use of telehealth is spread right across Scotland and benefits patients in all our communities.”

Read more about article on Scottish Cantre for Telehealth

Integration of the Scottish Centre for Telehealth (SCT) into NHS 24

Hi-tech future for NHS


Patients across Scotland could soon see a consultant over webcam and have their symptoms assessed electronically.

While it may sound futuristic, the telehealth system is already up and running in some areas of the country.

People in rural Aberdeenshire and Orkney, for example, can use video links at their local GP surgery or community hospital to see doctors at Aberdeen Royal Infirmary.

As well as chatting in real time, a range of medical devices, including blood pressure cuffs and glucose monitors, can be used in the consultation and a diagnosis given.

Now, a nationwide hi-tech drive will be enabled by the integration of the Scottish Centre for Telehealth (SCT) into NHS 24, the health board which runs Scotland’s national health helpline and website.

‘Telehealth’ is an umbrella term to describe the use of communications technology to put patients in contact with the NHS from a distance, ranging from video conferencing to photo assessment for urgent skin cancer referrals.

The move follows an in-depth review of the SCT’s activities which made recommendations for extending the scope of telehealth.

In its new home, the SCT’s structure will be streamlined, while ‘telehealth champions’ will ensure the benefits of new technology are embedded in every Scottish NHS board.

Find out more about integration of the Scottish Centre for Telehealth (SCT) into NHS 24

NHS 24 showcase two new services

NHS 24
NHS 24

Health Secretary Nicola Sturgeon finds out more about two pilot projects at NHS 24 – a British Sign Language (BSL) Breathing Space service and cognitive behavioural therapy (CBT) telephony service.

The Breathing Space BSL internet service is due to launch shortly and will give BSL users access to Breathing Space counselling via secure webcam. Breathing Space offers support to people suffering from depression or feeling down. The CBT service is being piloted in five health boards and is designed to offer better access to psychological therapies across Scotland, particularly in remote and rural areas.

NHS 24’s Chairman, Allan Watson, said: “NHS 24 delivers a vital and valuable health advice and information service to the Scottish public. There have been many positive developments within NHS 24 in the last year, including the launch of the CBT and BSL pilots.

The CBT service is being piloted in NHS Greater Glasgow and Clyde, NHS Shetland, NHS Borders, NHS Western Isles and NHS Lothian.

Scotland has around 6,000 people whose first language is British Sign Language.

For the full article CLICK HERE